1. Who We Are
Canopy Families is a service of Mackie AI Enterprises Limited (company number 17107639), registered in England & Wales.
ICO registration number: C1895868
Contact: hello@canopyfamilies.co.uk
2. Our Commitment to Children's Privacy
Canopy Families is designed with children's safety and privacy at its core. We collect the minimum data necessary to operate the service. We never sell, share, or monetise any data relating to children. Ever.
This policy explains what data we collect, why we collect it, and how we protect it — particularly for children using our platform under parental supervision.
3. What Data We Collect
Parent and guardian accounts:
- Name and email address
- Account preferences and settings
Children's profiles (created by parent or guardian only):
- Age range — not date of birth, not full name
- Learning preferences
- No location data
- No device identifiers linked to children
We do not collect, store, or process any biometric data, financial information, or sensitive personal data beyond what is listed above.
4. Legal Basis for Processing Children's Data
All processing of data relating to children is carried out under Article 8 UK GDPR.
Parental or guardian consent is obtained explicitly before any child profile is created. We verify that the person providing consent holds parental responsibility.
Parents can withdraw consent and request full deletion of their child's data at any time by contacting us at hello@canopyfamilies.co.uk.
5. How We Use Data
- To provide age-appropriate AI learning experiences tailored to your child
- To allow parents and guardians to monitor and guide their child's usage
- To send parents important service communications and safety alerts
We do not use children's data for advertising, profiling, or any commercial purpose whatsoever.
6. Data Sharing
We do not sell, rent, or trade personal data. We do not share personal data with third parties except:
- Where required by law or a court order
- With hosting infrastructure providers who operate under strict data processing agreements and are bound by equivalent data protection standards
All third-party processors are assessed for compliance with UK GDPR before engagement.
7. Data Retention
Parent accounts: retained while the account is active, plus 12 months following a deletion request to allow for dispute resolution, then permanently deleted.
Children's data: deleted immediately and permanently upon parent or guardian request, or automatically upon account closure. No archiving. No backups retained beyond 30 days.
8. Your Rights and Your Child's Rights
As a parent or guardian, you have the following rights under UK GDPR in relation to both your own data and your child's data held by us:
- The right to access all data we hold
- The right to correct inaccurate or incomplete data
- The right to request complete erasure (“right to be forgotten”)
- The right to restrict processing
- The right to withdraw consent at any time without affecting prior lawful processing
- The right to data portability
To exercise any of these rights, contact us at hello@canopyfamilies.co.uk. We will respond within 30 days.
9. ICO Registration
Mackie AI Enterprises Limited is registered with the Information Commissioner's Office under registration number C1895868.
If you have concerns about how we handle your data that we have not resolved to your satisfaction, you have the right to lodge a complaint with the ICO at ico.org.uk.
10. Changes to This Policy
We will notify all registered parents and guardians of any material changes to this policy by email before they take effect. We will never make retroactive changes that reduce your rights or protections.
The date at the top of this page reflects when this policy was last updated.